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BPO Archives

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Category: BPO

A Bright Spotlight on BPO in Africa: Growth and Opportunities

The Business Process Outsourcing (BPO) industry in Africa has rapidly gained prominence, emerging as a key player in the global…

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Category: BPO

Mastering the Interview:Techniques for Senior Level Candidates

Securing a senior-level position in the Customer Experience or Call Centre industry is no easy feat.  Competition is fierce, and…

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Category: BPO

The Real Cost of Slow Hiring within the BPO Industry

The Cost of Slow Hiring in the BPO Sector: Managing the Pain Point and Prioritising Staff Care and Retention In…

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Category: BPO

AI Versus Humans in Recruitment within the BPO Industry

by Matt Hyde, Managing Consultant Specialising in BPO sector The Business Process Outsourcing (BPO) industry has seen tremendous growth in…

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Category: BPO

Why Egypt is an Emerging Location for Call Centres

By Matt Hyde, Managing Consultant In recent years, Egypt has become a popular choice for outsourcers looking to open new…

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Category: BPO

How Customer Experience Will Be Enhanced in the Metaverse

How Customer Experience Will Be Enhanced in The Metaverse By Matt Hyde, Managing Consultant, BPO “Metaverse” has become a hot…

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BPO-Artificial-Intelligence

Category: BPO

Effects of automation and Artificial Intelligence (AI) in the BPO Sector

Article by Matt Hyde, Managing Consultant, Mosaic Search & Selection The emergence of automation and artificial intelligence are proving to…

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Category: BPO

How has Brexit affected BPO companies in the UK & Europe?

By Matt Hyde, Managing Consultant, Mosaic Search & Selection Ltd Brexit may have affected the UK and Europe, but less…

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Online-Interivews

Category: BPO

How to Conduct an Interview Online

By Matt Hyde, Managing Consultant, Mosaic Search & Selection Ltd Virtual interviews are the present and future of recruitment, so…

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